Legal

Privacy Policy

Last updated: August 2026

We respect your privacy. This Privacy Policy explains what information Dilmah Travel & Tourism OPC Pvt Ltd collects, how we use it, and the rights you have over your data.

1. Information We Collect

Contact details you provide voluntarily: name, phone number, email, WhatsApp number. Travel information: preferred destinations, travel dates, number of travelers, special requirements. Identity & booking documents required to process travel services: passport copies, PAN, visa documents. Basic website analytics such as pages visited, device type and IP address.

2. How We Use Your Information

To prepare quotes, confirm bookings and manage your travel arrangements. To communicate about your enquiry, booking updates and travel documents. To share relevant travel offers and updates (you can opt out any time). To comply with legal, tax and regulatory requirements.

3. Sharing Your Information

We share necessary information only with trusted third parties involved in delivering your trip — airlines, hotels, transport operators, visa authorities and payment gateways. We do not sell, rent or trade your personal data to marketers.

4. Data Security

Reasonable technical and organisational measures are in place to protect your personal information against unauthorised access, alteration or disclosure. Despite this, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to remember preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not function as expected.

6. Your Rights

Request access to the personal information we hold about you. Ask for corrections or updates to inaccurate information. Request deletion of your data (subject to legal and contractual obligations). Opt out of marketing communications at any time.

7. Contact Us

For any privacy-related queries or to exercise your rights, write to admin@dilmah.co.in. We will respond within a reasonable timeframe.